Exodus Care Centre

1. Introduction

Exodus Care Centre (Registration: 009-635 NPO) ("we", "our", "us") respects your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA, South Africa) and the General Data Protection Regulation (GDPR, EU).

2. Information We Collect

We may collect the following types of information when you interact with our website or make a donation:

Personal Identification Data: Name, email address, phone number, and physical address (if provided for tax receipt purposes).
Financial Data: We do not store your credit card or banking details on our servers. All transactions are securely processed by our third-party payment gateways (Paystack and PayPal).
Technical Data: IP address, browser type, device information, and interaction data via cookies and tracking pixels (such as Google Analytics and Meta Pixel) to help us optimize our outreach campaigns.

3. How We Use Your Information

We use the collected information for the following purposes:

To process and acknowledge your donations securely.
To issue Section 18A tax-deductible receipts upon request.
To communicate with you regarding our mission, updates, and urgent appeals (only if you have opted in).
To analyze website traffic and improve our digital advertising efforts via Google Ad Grants and Meta platforms.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We only share information with trusted third-party service providers who assist us in operating our website and processing payments (e.g., Paystack, PayPal, Netlify), subject to strict confidentiality agreements.

5. Cookies and Tracking

Our website uses cookies and tracking technologies (e.g., Meta Pixel) to monitor site performance and advertising effectiveness. You have the option to accept or reject non-essential cookies via our Cookie Consent banner upon your first visit. You may also configure your browser settings to decline cookies.

6. Your Rights (POPIA & GDPR)

You have the right to:

Request access to the personal data we hold about you.
Request corrections to any inaccurate data.
Request the deletion of your personal data ("Right to be Forgotten"), except where we are legally required to retain it for financial auditing purposes.
Opt-out of marketing communications at any time.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer:

Email: info@exoduscarecentre.com
Address: Plot 98 R513, Pretoria, Gauteng, RSA 0251